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TelePacific Connect   Premium Services Payment Terms and Conditions

General Payment Information

Fees associated with premium services are charged to the Organizer’s credit card at completion of the conference. The charge will appear on your credit card statement as "Conference Call Services."

We do not accept advance payment for any of our services, nor do we presently offer open account or monthly billing. All charged fees are non-refundable.

Premium Services

Web-Scheduled Premium 800

Description and Availability

A Conference Organizer with a Web-Scheduled account may host a conference with a toll-free Dial-in Number (Web-Scheduled Premium 800 conference).

Web-Scheduled conferences can be cancelled anytime up to fifteen minutes before the scheduled start of the conference.

Fees

We charge the Organizer’s credit card $0.16 per minute, rounded to the next minute, for each caller (including international and domestic callers using the Alternative Dial-in Number provided). The Organizer pays only for actual time and number of telephone lines used, regardless of what was reserved when the conference was scheduled.

Taxes

All applicable sales, local, state, and Federal taxes are included.

No Hidden Fees

  • No account setup fee
  • No per-call setup fee
  • No fixed monthly recurring fee
  • No account maintenance fee
  • No ‘no show’ fee
  • No conference cancellation fee
  • No minimum monthly or per-call usage fees

Related Help

How do I cancel or change the details of a Web-Scheduled conference?

Learn more about  Web-Scheduled Premium 800

Description and Availability

Fees



Taxes

All applicable sales, local, state, and Federal taxes are included.



Taxes

All applicable sales, local, state, and Federal taxes are included.

Conference Recording, Computer Download, and Telephone Playback

Description and Availability

A Conference Organizer can specify that a conference be recorded in industry-standard MP3 format for Computer Download and Telephone Playback. This service is only available with Web-Scheduled Premium 800 conferencing, and must be selected while scheduling the conference.

The conference Organizer will receive instructions for Computer Download and Telephone Playback via e-mail within two hours of the conference's scheduled end time.  We save the recording until the recording expiration date provided in the e-mail.

Conference Recording can be cancelled up to fifteen minutes before the scheduled start of the conference.

Fees

When the conference ends, we charge the Organizer a one-time non-refundable recording fee of $20.00 for unlimited use of Computer Download and Telephone Playback for ten days.  See Recording Expiration Date Extensions below.  Note:  once you download the recording to your computer it is yours to keep forever.

Taxes

All applicable sales, local, state, and Federal taxes are included.

Related Help

How do I cancel Conference Recording?

NOTICE:  Privacy laws require that everyone on a recorded conference call agrees to being recorded.  Please be aware that everyone entering your conference will hear a message stating the conference is being recorded.  They will be required to push a button on the telephone keypad to enter.  Anyone not doing so will be unable to join the conference.

Conference Transcription

Description and Availability

A Conference Organizer can agree to send her name, e-mail address, and phone number to a recommended third-party transcription service.  This option is only available when Conference Recording is selected for a Web-Scheduled Premium 800 conference.

The third-party transcription service will contact the Organizer directly to discuss transcription options and related fees.  For privacy reasons, the transcription service will obtain the recording file directly from the Organizer.

Conference Transcription can be cancelled up to fifteen minutes before the scheduled start of the conference.

Fees

Any negotiations and transactions for this service will occur solely between the conference Organizer and the third-party transcription service.

Related Help

How do I cancel Conference Transcription?

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